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RETURNS AND EXCHANGE

REFUNDS AND EXCHANGES 

Frequently asked Questions about refunds and returns:

 ¿ Do I have to pay for a return? 

  • Unfortunately we are unable to give free returns, you are responsible for the charges of the return shipping

¿How much time do I have to start a return process? 

  • You have up to 15 days (since your order was received) to request a return.

¿How do I start a return process? 

  • You can contact us at sales@noise-lab.com With your order number and the email you used to place your order, and our team will study your case and let you know if you can apply for a return. 
  • Your order number is always on your invoice 
  • If your return request is approved, we will share via email a pre-paid label along with further instructions on how to make a return. In case your return is not approved you will be notified. 

RETURN POLICY

  • all products are eligible for returns, except  the items bought under SALE CATEGORY 
  • All returned items must be unused, unstained, damaged free, unworn, and unwashed, with all sales tags and hygienic protectors, as received. If bottoms don´t have the Hygienic protectors, your return request will be denied
  • Return requests are accepted within the next 15 days after the product is received.
  • All return requests must be made by email sales@noise-lab.com
  • Shipping costs on returns will be assumed by Noise Lab for orders over $200 USD.
  • Unfortunately, we are unable to make exchanges. However, you may return your product and place a new order.
  • Original shipping charges will Only be refunded if there is a quality or delivery issue.
  • All refunds will be issued to your original payment method once the return is received by NOISE LAB.
  • Products must be returned in a package. We reserve the right to refuse multiple returns of the same order sent at different times.
  • Exchange shipments must be made using the same service as the original shipment (FEDEX)
  • You will get your refund if your request is approved and once your return is received and inspected, we will send you and email to notify you that we have received your returned item. 
  • All products are subject to availability. Once an order is placed, you will receive an email confirmation about your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation your order has been shipped

CANCELATIONS OR MODIFICATIONS

  • The request can be placed by emailing sales@noise-lab.com indicating the order number and the exact change to be made, Our customer service will contact you via email to notify if it was possible or not. 

 

WARRANTY

It is the obligation that GRUPO NOISE LAB  S.A.S has with the buyers to guarantee the quality, suitability, safety, good condition and functioning of the products sold through WWW.NOISE-LAB.COM 

The term of validity of the guarantee of the items purchased through our website, due to defects in quality, suitability and safety - Unless something different is specifically indicated in the portal in relation to a product is forty-five (45) calendar days from the delivery date.

When making a claim, we recommend that you deliver the clean product to our team. For the attention of the claims related to the guarantee of the products, the goods object of the claim may be made available to GRUPO NOISE SAS in our offices at the address: Carrera 43E # 12 -34, Medellin, Antioquia, Colombia. There will be no place to apply guarantee in case of the grounds for exoneration determined in article 16 of law 1480 of 2011 of the consumer statute. Any warranty claim must be analyzed by the area in charge, which will determine the origin or not of the same (after analyzing the property object of the claim) and will be given the answer within a term of 8 business days, in accordance with the law.

The buyer may request a refund, exchange or balance in favor if his item presents any defect in quality, suitability and safety with the product.

For all other cases, and after determining the origin of the warranty service, it will be addressed through repair. The shipping costs of changes for guarantees will be assumed by GRUPO NOISE LAB S.A.S., the client will send the package with the chosen carrier with payment on delivery, GRUPO NOISE LAB S.A.S is not responsible for the loss of the packages.

The term of availability of spare parts, parts, supplies and trained labor in the event of a repair request will be 15 business days from the date we receive the merchandise for repair. The costs associated with a repair - not covered by warranty - will be borne by the customer.

After 30 days, we can, but are not required to, attempt to assist with repairs, including providing replacement for some parts such as missing buttons, zippers, snaps, laces, to the extent that these items or repair services are and They will be subject to analysis of each case by the area in charge, but we will not provide a replacement, product replacement or refund after 90 days.


CONTACT OPTIONS IN CASE OF PAYMENT DIFFICULTIES ON THE PLATFORM.

Should you have any questions, complaints, claims or requests, please contact Noise Lab by e-mail to: sales@noise-lab.com

RESERVE OF OWNERSHIP RIGHTS.

Products provided shall remain the exclusive property of NOISE LAB until the User has totally paid all the charges due in virtue of any remote purchase-sale agreement subscribed with us, including payment of shipping costs and all other expenses associated to the online purchase-sale agreement

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